Refund policy
Returns & Refund Policy
Our 90-Day Money-Back Guarantee
We stand behind every product we sell. If you are not completely satisfied, you have 90 days from the date of delivery to request a full refund.
We recommend using your product consistently for at least 30 days to give it time to work for you before making your decision.
How It Works
- Contact us at contact@ionnix.com with your order number and the reason for your request.
- We review your request and reply within 24–48 hours.
- Your refund is processed: once approved, the refund is issued to your original payment method within 5–10 business days. Your bank may take a few additional days to post it to your account.
In most cases, you will not need to return the product. If we do need the item back (for example, to inspect a defect), we will tell you in our reply and send you return instructions. Please do not send any product to our business address without first contacting us, because packages sent there cannot be accepted.
What's Covered
- Not satisfied with your results: full refund within 90 days of delivery.
- Defective or damaged product: we will send a replacement or issue a full refund, at your choice. Please include photos of the product and packaging.
- Package lost by the carrier: all shipments are insured. If the carrier confirms your package is lost, we will reship your order or refund it at no cost to you.
- Wrong item received: if we sent you the wrong product, we will send the correct one at no cost to you.
What's Not Covered
- Requests made more than 90 days after delivery.
- Orders shipped to an incorrect address provided by the customer.
- Packages marked as delivered by the carrier but reported as not received (theft or porch piracy). We will help you file a claim with the carrier.
- Incorrect sizes ordered. Please check the Size Guide on each product page before ordering.
- Products that have been intentionally damaged.
- Orders for which a chargeback or payment dispute has already been filed.
The guarantee is limited to one refund per customer per product. We reserve the right to refuse refunds in cases of abuse or fraud.
Shipping Costs
Refunds cover the price paid for the product. Original shipping charges are refundable only if the refund is due to our error (a defective, damaged, or incorrect item, or a package confirmed lost by the carrier). Import duties and taxes charged by your country's customs authority are not refundable by us.
Choosing the Right Size
Our compression products are designed to fit precisely, so choosing the correct size is important. Please consult the Size Guide on each product page before ordering. If you are between two sizes, size up for comfort or size down for stronger compression. Not sure? Email your measurements to contact@ionnix.com and we will recommend your size before you buy.
Order Cancellations
To cancel an order, contact us as soon as possible. We can cancel orders that have not yet shipped and issue a full refund. Once an order has shipped, it cannot be cancelled, but it remains covered by our 90-Day Money-Back Guarantee.
Before Filing a Chargeback
If there is any problem with your order, please contact us first. We reply within hours, 7 days a week, and we always find a solution. Opening a dispute with your bank may delay your refund and will make your order ineligible for our guarantee.
Questions?
Our support team is available 7 days a week. Email contact@ionnix.com and we will reply within hours. We are real people, not bots, and we are here to help.
Sandstone Capital LLC, d/b/a Ionix Labs
8206 Louisiana Blvd NE, Ste A #8877, Albuquerque, NM 87113, United States