Shipping policy

Shipping Policy

Order Processing

All orders are processed within 1–2 business days (Monday–Friday, excluding holidays). Orders placed on weekends or holidays are processed the next business day. Once your order ships, you will receive a confirmation email with your tracking number.

Shipping Costs

Shipping costs are calculated and displayed at checkout. We offer free priority shipping on all orders over $40.

Delivery Times

Estimated delivery times after your order ships:

  • United States: 7–14 business days
  • United Kingdom: 7–14 business days
  • Canada: 10–18 business days
  • Australia and New Zealand: 10–18 business days
  • Europe: 10–18 business days
  • Rest of World: 10–20 business days

Most packages arrive toward the earlier end of these ranges. Delivery times are estimates, not guarantees, and may be longer during peak periods (holidays, sales events) or due to carrier, weather, or customs delays.

Order Tracking

Tracking information may take up to 48 hours to become active after you receive your shipping confirmation. You can check your order status at any time on our Track Your Order page (tryionixlabs.com/apps/track-order).

Shipping Address

Please make sure your shipping address is complete and accurate before placing your order. If you notice an error, contact us at contact@ionnix.com as soon as possible; we can update the address only if the order has not yet shipped. We are not responsible for orders delivered to an incorrect address provided by the customer. Orders returned to us as undeliverable may be reshipped for an additional shipping fee.

Customs, Duties, and Taxes

For orders shipped outside the United States, import duties, customs fees, or taxes may be charged by your country's customs authority. These charges are the customer's responsibility unless they are collected at checkout. If you refuse to pay them, your package may be returned or destroyed, and shipping costs will not be refunded.

Lost, Stolen, or Damaged Packages

All shipments are insured. If the carrier confirms that your package is lost, we will reship your order or refund it at no cost to you.

If your tracking shows your package as delivered but you cannot find it, please check with neighbors and your local post office, then contact us within [14] days of the delivery date. We will help you file a claim with the carrier; however, we are not responsible for packages stolen after confirmed delivery.

If your order arrives damaged or defective, contact us with your order number and photos, and we will send a replacement or issue a full refund, at your choice.

Questions?

Our support team is available 7 days a week. Email us at contact@ionnix.com and we will reply within hours.

Sandstone Capital LLC, d/b/a Ionix Labs
8206 Louisiana Blvd NE, Ste A #8877, Albuquerque, NM 87113, United States